Terms of service

Terms of Service

Welcome to Josephknits.

By accessing our website, browsing our store, or purchasing from us, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

General Conditions

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website at any time if we believe there is fraud, abuse, incorrect information, policy misuse, or violation of these terms.

Product Information

We make every effort to display product photos, descriptions, colors, pricing, and details as accurately as possible.

However, we cannot guarantee that your device screen will display colors or product details perfectly. Product appearance may vary slightly due to lighting, photography, screen settings, production updates, or natural product variations.

Crochet, knit, and handmade-style items may have small differences in texture, shape, stitching, color placement, or finish. These small differences are normal and are not considered defects unless the product is damaged or unusable.

We reserve the right to update, change, remove, or discontinue products at any time without notice.

Pricing and Promotions

All prices are listed in the currency shown at checkout.

We reserve the right to update prices, discounts, promotions, bundles, and offers at any time.

Sale prices, countdown timers, promotional offers, free shipping offers, warranties, and shipping protection may change or end at any time.

If a pricing error occurs, we reserve the right to cancel or correct the order.

Orders

When you place an order, you agree that all information provided is accurate, complete, and current.

This includes your:

Name
Email address
Billing address
Shipping address
Payment information
Product selection
Color or style selection
Quantity

Customers are responsible for reviewing their order before completing checkout.

Once an order is placed, processed, packed, or shipped, changes and cancellations may not be possible.

Order Confirmation

After placing an order, you may receive an order confirmation by email. This confirms that we received your order request, but it does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order due to fraud risk, payment issues, incorrect information, inventory issues, pricing errors, or violation of our policies.

Payment

By placing an order, you confirm that you are authorized to use the payment method provided.

All payments must be approved before an order can be processed.

We are not responsible for fees charged by your bank, card issuer, payment provider, or currency conversion provider.

Fraud Prevention

We reserve the right to verify orders before fulfillment.

Orders flagged as suspicious, high-risk, incomplete, or potentially fraudulent may be canceled or delayed while we review them.

We may request additional information to confirm an order. If the requested information is not provided, the order may be canceled.

Shipping

Customers are responsible for providing the correct shipping address at checkout.

Once an order has shipped, we cannot guarantee that the address can be changed.

Shipping times may vary due to order volume, carrier delays, holidays, customs, weather, or other issues outside of our control.

Once the carrier marks a package as delivered to the address provided at checkout, the order is considered successfully delivered.

Please review our Shipping Policy for more details.

Returns and Refunds

All delivered orders are final unless the item arrived damaged, defective, or incorrect due to an error on our end.

Refunds are not provided for buyer’s remorse, wrong item selection, wrong color selection, minor appearance variations, shipping delays after shipment, or packages marked as delivered by the carrier.

Please review our Return and Refund Policy for more details.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

You must provide your order number and clear photos or videos showing the issue.

We reserve the right to deny claims that are incomplete, submitted late, unsupported by clear proof, or related to customer-caused damage.

Shipping Protection and Warranty

If shipping protection or a 30 Day Warranty is offered and purchased, the coverage only applies to eligible issues according to the terms shown in our policies and checkout.

Shipping protection and warranty coverage do not apply to buyer’s remorse, incorrect addresses, normal wear and tear, misuse, customer-caused damage, refused deliveries, or minor product variations.

Chargebacks and Payment Disputes

If you have an issue with your order, you agree to contact us first so we can attempt to resolve the issue.

If a chargeback or payment dispute is filed, we reserve the right to submit all relevant evidence to the payment processor, card network, or bank. This evidence may include order details, checkout information, payment verification, tracking information, delivery confirmation, product listing information, customer communication, and our published policies.

User Conduct

You agree not to use our website or services for any illegal, fraudulent, abusive, or unauthorized purpose.

You agree not to:

Submit false information
Use a payment method without authorization
Attempt to commit fraud
Abuse promotions or discounts
Interfere with website security
Copy or misuse our content
Harass, threaten, or abuse our support team

Violation of these terms may result in order cancellation, account restrictions, or refusal of service.

Intellectual Property

All website content, including images, text, graphics, logos, designs, product photos, layout, and branding, belongs to Josephknits or its content providers.

You may not copy, reproduce, sell, distribute, or use our content without written permission.

Third-Party Services

Our store may use third-party services, including payment processors, shipping carriers, checkout providers, review apps, warranty apps, shipping protection apps, analytics tools, and marketing tools.

We are not responsible for the actions, errors, delays, or policies of third-party services.

Limitation of Liability

To the fullest extent permitted by law, Josephknits is not responsible for indirect, incidental, special, or consequential damages related to your use of our website, products, or services.

This includes but is not limited to shipping delays, carrier issues, lost or stolen packages after delivery, customer address errors, website errors, third-party service issues, or product misuse.

Changes to These Terms

We reserve the right to update or change these Terms of Service at any time.

Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.

Contact Information

For questions about these Terms of Service, please contact us at:

[Your Support Email]