Contact information

Contact Information

If you need help with an order, please contact Josephknits support.

Email:

josephknitssupport@gmail.com

When contacting us, please include:

Your full name
Your order number
The email address used at checkout
A clear explanation of the issue
Photos or videos if the item arrived damaged, defective, or incorrect

Support Hours

Our support team does our best to respond as quickly as possible.

Please allow time for a response during weekends, holidays, high order volume, or busy periods.

Before contacting us, please check your order confirmation email and tracking information if your order has already shipped.

Important

For the fastest help, please contact us before filing a payment dispute or chargeback. Most order issues can be reviewed and resolved by our support team.