Refund policy

Return and Refund Policy

Thank you for shopping with Josephknits. Please read our return and refund policy carefully before placing an order.

By placing an order on our website, you agree to this Return and Refund Policy.

All Delivered Orders Are Final

Once an order has been successfully delivered to the shipping address provided at checkout, the sale is considered final.

We do not offer refunds for orders that have already been delivered, except in cases where the item arrives damaged, defective, or incorrect due to an error on our end.

Customers are responsible for reviewing all product details, photos, color options, quantity, shipping address, and order information before completing checkout.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us review the issue, please email us with:

Your order number
The email address used at checkout
Clear photos or videos of the item
Clear photos of the packaging
A short explanation of the issue

Once reviewed and approved, we may offer one of the following resolutions depending on the situation:

Replacement
Store credit
Refund

We reserve the right to deny a claim if clear proof is not provided, if the item has been used, altered, damaged after delivery, or if the claim is submitted outside of the 7-day review window.

No Refunds for Buyer’s Remorse

We do not offer refunds, returns, or cancellations after delivery for:

Changing your mind
Ordering the wrong color, quantity, or item
Not reading the product description before ordering
Not liking the style after delivery
Minor color differences caused by screen brightness, lighting, or photography
Normal crochet, knit, or handmade-style texture variations
Shipping delays after the order has already shipped
Packages marked as delivered by the carrier
Refusing delivery or failing to pick up a package
Providing an incorrect or incomplete shipping address

Product Appearance and Variations

We do our best to display our products as accurately as possible. However, product colors and details may appear slightly different depending on screen settings, lighting, photography, and natural product variations.

Small differences in stitching, texture, shape, or color placement are normal for crochet, knit, and handmade-style products and are not considered defects unless the item is damaged or unusable.

Returns

Because delivered orders are final, we do not accept returns for refunds unless the return is approved by our support team.

If a return is approved, the item must be unused, undamaged, and in its original condition. Returns sent without approval will not be accepted or refunded.

Customers are responsible for return shipping costs unless the return is due to a confirmed mistake on our end.

Order Cancellations

Orders may only be canceled before they are processed or shipped.

If you need to cancel an order, contact us as soon as possible. Once an order has been processed, packed, shipped, or delivered, we cannot guarantee cancellation.

If an order has already shipped, it cannot be canceled.

Lost or Stolen Packages After Delivery

Once the carrier marks a package as delivered to the shipping address provided at checkout, the order is considered successfully delivered.

Josephknits is not responsible for packages that are lost, stolen, misplaced, or taken after being marked as delivered by the carrier.

If your package is marked as delivered but you cannot find it, please check with your household members, neighbors, front desk, mailroom, local post office, or carrier.

Shipping Protection

If shipping protection was purchased at checkout, it may help cover certain lost, damaged, or stolen package situations according to the protection terms shown at checkout.

Shipping protection does not cover incorrect addresses entered by the customer, refused deliveries, buyer’s remorse, or claims submitted without proof.

30 Day Warranty

If a 30 Day Warranty was purchased with your order, it covers approved product defects reported within 30 days of delivery.

The warranty does not cover normal wear and tear, misuse, accidental damage, water damage, customer-caused damage, buyer’s remorse, wrong item selection, or minor appearance variations.

Warranty claims require clear photos or videos and must be approved by our support team.

Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can help resolve it.

Filing a chargeback or payment dispute without contacting us may delay the resolution process. If a chargeback is opened, we reserve the right to submit order details, tracking information, delivery confirmation, customer communication, checkout information, product page information, and store policies as evidence to the payment provider.

Contact Us

For any order issue, please contact us at:

[Your Support Email]

Please include your order number so we can help you faster.