Shipping policy

Shipping Policy

Thank you for shopping with Josephknits. Please read our shipping policy carefully before placing your order.

By placing an order on our website, you agree to this Shipping Policy.

Order Processing

After your order is placed, our team begins processing it as soon as possible.

Most orders are processed before being shipped. Processing time may vary depending on order volume, product availability, quality checks, holidays, and carrier delays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery

Delivery times may vary depending on your location, shipping carrier, weather, customs, holidays, and other factors outside of our control.

Estimated delivery times are not guaranteed unless clearly stated otherwise at checkout.

If no specific delivery date is promised at checkout, your order will be shipped within the time allowed by applicable law. If we are unable to ship within the required timeframe, we will contact you with available options.

Tracking Information

Tracking information will be sent to the email address used at checkout once your order ships.

Please allow time for tracking to update after the carrier receives the package. In some cases, tracking may not update right away, but the package may still be moving through the shipping network.

Shipping Address

Customers are responsible for entering a complete and correct shipping address at checkout.

Please make sure your:

Name is correct
Street address is correct
Apartment, unit, or suite number is included if needed
City, state, and ZIP code are correct
Email address is correct

If you enter the wrong shipping address, contact us immediately.

If your order has not been processed or shipped yet, we may be able to update the address. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

Josephknits is not responsible for packages lost, delayed, returned, or delivered incorrectly due to an incorrect or incomplete address entered by the customer.

Delivered Packages

Once the carrier marks the package as delivered to the address provided at checkout, the order is considered successfully delivered.

We are not responsible for packages that are lost, stolen, misplaced, or taken after the carrier marks them as delivered.

If tracking shows delivered but you cannot locate the package, please check with:

Household members
Neighbors
Front desk
Mailroom
Building office
Local post office
Shipping carrier

You can still contact us and we will do our best to help.

Lost Packages in Transit

If tracking shows that your package is lost in transit and it has not been marked as delivered, please contact us with your order number.

We will review the tracking information and may contact the carrier. Depending on the situation, we may offer a replacement, store credit, or another resolution.

Shipping Delays

Shipping delays may happen due to carrier issues, high order volume, holidays, weather, customs, incorrect addresses, or other events outside of our control.

Shipping delays are not automatically eligible for a refund once the order has shipped.

If your order appears delayed, please contact us and we will help check the status.

Refused or Returned Packages

If a package is refused, unclaimed, or returned due to an incorrect address, failed delivery attempt, or customer refusal, the customer may be responsible for reshipping fees.

Refunds are not guaranteed for refused, unclaimed, or returned packages.

International Orders

International orders may be subject to customs fees, import taxes, duties, or other charges depending on the destination country.

These charges are the customer’s responsibility and are not included in the item price unless clearly stated at checkout.

We are not responsible for customs delays or customs fees.

Shipping Protection

If shipping protection is offered and purchased at checkout, it may help cover eligible lost, stolen, or damaged package claims.

Shipping protection does not cover incorrect addresses, refused deliveries, buyer’s remorse, delivery delays, or claims without proof.

Contact Us

For shipping questions, please contact us at:

[Your Support Email]

Please include your order number so we can help you faster.